To our valued customers,
As information about the coronavirus (COVID-19) continues to develop, we want you to know that the safety and health of our clients and employees are of utmost importance.
While this certainly is not “business as usual,” we are fortunate to have the continuing opportunity to serve our valued customers and community. As outlined in recent public health and stay-at-home orders, the work of our professional tree care team falls under the category of skilled trades and essential services.
We are reaching out to you today to give you an update on the procedures we have implemented for all upcoming projects and on-site consultations. Together we can strive to avoid the spread of illness and slow the progression of the virus.
If you have a scheduled project with us, we look forward to serving you! If you have worked with us in the past, you may already know that you do not need to be present for the work to occur. Our arborists are given thorough descriptions of the location and condition of your trees and shrubs prior to the project. If you have questions or concerns that were not addressed during your consultation, we are happy to talk with you via phone or email about those details prior to your project date. We will not be conducting any face-to-face conversations at this time, but our sales staff and/or crew leaders are available to talk with you via phone on the day of service while you remain safely inside your home/business.
As always, our crew will contact you via phone when they are on their way to your property to discuss any last-minute details. If a more thorough, on-site conversation is necessary on your project date, we will conduct that conversation via phone with you safely inside your home/business. We will not be conducting any face-to-face meetings at this time.
CONSULTATIONS AND ESTIMATES
We will continue to offer free on-site consultations for all your tree and shrub care needs. Much like our tree and shrub projects, you do not need to be present for the estimate. When you contact us for a consultation, we will verify the location of the trees and shrubs you would like to have evaluated. Our certified arborists will visit your property and deliver a comprehensive estimate of recommendations via email.
Our certified-arborists will contact you prior to arriving at your property. We will conduct any on-site conversations via phone while you remain safely inside your home/business. We will not be conducting any face-to-face consultations at this time. Upon receipt of your electronic estimate, any questions, concerns, or changes can be addressed with our arborists via phone or email.
SAFETY AND PREVENTION
We are adhering to social distancing guidelines to safely deliver the top-quality service you deserve. We have implemented telework and remote meetings with our office staff and sales personnel. We are conducting site visits and consultations without face-to-face contact (phone and email only) so that clients may remain safely inside their home/business. We are staggering crew arrivals and departures, and maintaining safe distances at our projects. We are encouraging prevention by providing personal hygiene supplies and resources. And we are requiring sick employees to stay home.
INVOICES AND PAYMENTS
For your convenience, all invoices are delivered electronically for ease of payment online.
We will continue to diligently monitor current public health updates and recommendations from the CDC, and notify you of any changes to these procedures going forward. We remain optimistic in the strength of our community. We will get through this together. Thank you for your support and we appreciate your business. Be well and stay safe!
Fielding Tree & Shrub Care